These Terms & Conditions apply to all clients engaging Mint Landscapes for garden maintenance, landscaping, irrigation services, or any other works performed. By accepting a quote, making a booking, or continuing with service, you agree to these terms.
1. Ongoing Maintenance Clients
1.1 Visit Frequency
- Maintenance visits are scheduled every 2 or 4 weeks as per your service agreement.
- You will receive a reminder text the day before each scheduled visit.
1.2 Changing or Skipping Visits
- Visits may be rescheduled within the same week with at least 2 working days’ notice, subject to availability.
- Visits may be skipped with at least 2 working days’ notice. If notice is not provided, the visit may still be charged.
- Skipped visits resulting in excessive overgrowth may incur an Overgrown Fee starting at $35 + GST, depending on property size.
1.3 Green Waste Removal
- Green waste will be removed unless stated otherwise in your invoice.
- If your green bin is full or unavailable, a fee of $40 + GST per bag (measured in 1/4 increments) will apply, unless a different amount has been agreed upon in advance or removal is already factored into the quoted cost.
1.4 Reticulation Repairs (Maintenance Clients)
- Time on site and parts are charged separately.
- Minor repairs and parts up to $50 + GST are pre-approved.
- Labour is pre-approved for up to 60 minutes and charged at $115 + GST/hour, in 15-minute increments.
- Major repairs will be quoted before proceeding.
1.5 Lawn & Garden Treatments
- If pre-approved, your service includes up to 4 treatments per year, capped at $200 inc. GST per application.
- Treatments may include fertiliser, wetting agents, or pest control.
1.6 Weed Control & Spot Spraying
- Glyphosate is used for weed control in garden beds and paved areas.
- If you do not want glyphosate used, please notify us in writing. Alternatives may incur additional labour charges.
1.7 Extra Work Requests
- Please send requests at least 2 days prior to your visit.
- Minor tasks may be included; larger tasks or those requiring materials will be quoted.
2. Landscaping Projects
2.1 Scheduling & Timeframes
- Work typically begins between 7:00am and 8:00am.
- Multi-day projects may not be scheduled on consecutive days due to weather, crew availability, or material delays.
2.2 Plant & Material Changes
- Plant selections and material changes must be finalised at least 2 weeks before the start date.
- If specified items are unavailable, suitable substitutions will be made. Price variations will apply accordingly.
2.3 Mulching & Soil Levels
- Mulch is installed over existing soil unless otherwise agreed.
- Soil removal or excavation is not included unless specified and quoted separately.
2.4 Variations
- Variations up to $2,000 + GST or 10% above the final quoted figure, whichever is higher, are pre-approved.
- Variations above this amount require client approval before proceeding.
- Changes due to garden conditions or scope outside the quote validity period may incur extra charges.
2.5 Quote Validity & Acceptance
- Quotes are valid for 14 days from issue.
- Acceptance beyond 14 days may result in price adjustments.
2.6 Payment Terms
- A deposit is required to confirm booking.
- Final balance is due within 7 days of completion.
- Progress payments are only accepted if pre-agreed.
2.7 Clean-Up & Waste
- Site will be left clean.
- Waste removal is included only if specified in the quote.
2.8 Post-Installation Support
- Up to 3 follow-up visits will be provided over 6 weeks to monitor irrigation and plant health.
2.9 Irrigation Setup
- Existing irrigation systems will be programmed, or a manual watering schedule will be provided.
3. Reticulation Repairs & Installations
3.1 Scope & Responsibility
- Clients are responsible for marking underground services.
- We are not liable for damage to unmarked or undisclosed underground services.
3.2 Urgent Repairs & Referrals
- For urgent issues, we may engage a preferred contractor and pass on the invoice.
- You may choose to engage your own contractor if preferred.
- All time spent on diagnosis and completed work will be invoiced regardless of resolution.
4. General Terms
4.1 Site Access & Client Responsibilities
- Ensure site access from 7:00am on service days.
- Remove items obstructing work areas (e.g., vehicles, toys, dog waste).
- Protect or remove fragile fixtures and personal belongings.
- Inform us in writing if specific plants or features must not be touched.
4.2 Reticulation Adjustments
- We may adjust irrigation settings to support plant health, in line with Water Corp guidelines.
- Notify us in writing if you prefer to opt out.
4.3 Ownership of Materials
- All materials remain the property of Mint Landscapes until full payment is received.
4.4 Liability for Plant & Lawn Health
- We are not liable for plant or lawn decline due to weather, pests, or irrigation issues outside our control.
4.5 Payment Terms
- Maintenance: Invoiced after each visit, due in 7 days.
- Landscaping: Deposit required; balance due in 7 days post-completion.
- Late payment may result in service suspension, admin fees, or debt recovery. Recovery costs will be passed on to the client.
4.6 Cancellation Policy
- Maintenance: 10 working days’ notice.
- Landscaping: 14 working days’ notice before start date. Late notice may forfeit deposit.
4.7 Missed Access
- If we cannot access the site, fees may apply to cover lost time.
4.8 Reminder Notifications
- You will receive a reminder text the day before each scheduled service. Let us know if you’d like to update your contact number.
4.9 Accuracy of Information
- Final invoices may be adjusted if quote information is found to be inaccurate or incomplete.
4.10 Force Majeure
- We are not liable for delays or non-performance due to events beyond our control (e.g., weather, shortages, strikes).
4.11 Photo Use & Marketing
- We may take photos for quality assurance and marketing. If you do not wish your property to be photographed, please advise us in writing prior to commencement of work.
